Menu
Cart 0

FAQs

Do you ship worldwide?

No, we currently only ship to the following countries: U.K, U.S, Canada and Australia.

Will my order be shipped in multiple parcels?

The same items will be shipped in the same parcel, unless the order is very large. Different items will be shipped in separate parcels, however.

How long will my order take to deliver?

Your order should take between 10 to 35 business days to arrive at your doorstep. Please see our Shipping & Delivery section for more information.

Will I have to pay any customs fees?

We are confident that there will be no customs fees. However we are not responsible for customs fees or import duties. If any such costs are required, it is the buyers responsibility to pay the balance.

What are my payment options?

We accept payments by Paypal, Visa, MasterCard and American Express.

What are my delivery options?

We currently only offer one standard shipping option, which is free.

How secure is your site?

Mono Electronics Store processes payments using the Stripe payment gateway. Stripe is certified to PCI Service Provider Level 1, the most stringent level of certification. We take security very seriously, all payments are verified by Stripe to prevent fraud.

Can I amend my order?

Contact us as soon as possible if you wish to amend your order. We ship items out usually within 1 working day, so cannot guarantee any changes will be made. It is your responsibility to ensure you check out with the correct items and shipping info.

Where is my order?

You will receive an email with tracking information once your order is dispatched.

How do I track my parcel?

You can track your parcel via the email we sent you. We also have a link to our Order Tracking page on our Home Page.

When will I receive my parcel?

Once your order is trackable, it will take between 10 to 35 business days to be delivered. Depending on different country’s custom restrictions, this may take longer (we wish this wasn't the case).

Can I return or exchange an item?

Absolutely. We offer a 30 day refund time from the date you receive your parcel. Please read our Refund Policy page for more info. If you are unhappy with your order, we encourage you to email us directly on our website, so we may resolve your issue with the product.

What if I received a faulty item?

If you discover a fault, please contact us immediately (within 7 days of receiving your parcel) via ‘Contact Us’ on our website.